Find the right guide when setup, sending, tracking, attribution, or reporting does not look right.
Work through the first checks for setup, sending, tracking, attribution, inbox, and automation issues.
Identify whether a message was never created, is still processing, or failed, then resolve the reason without sending duplicates.
Resolve templates that are under review, rejected, flagged, paused, disabled, or missing in Meta.
Find where a popup, form, Webchat, QR code, link, or checkout capture stopped working.
Find why customer activity, events, profile data, playbook triggers, segments, or report metrics are not appearing where expected.
Diagnose blank, incomplete, slow, or repeatedly failing pages in Hellotext without losing useful evidence.
Send the context Support needs to identify, reproduce, and resolve a Hellotext problem.
New prepaid businesses can send SMS right away, with a temporary daily limit while Hellotext reviews sending quality.
